Enthusiastic and dynamic administrator needed to work at our lovely GP surgery in Marlow, Buckinghamshire. Part time. 20 - 25 hrs per wk. Would you like to be part of a team that has a real supportive and inclusive ethos and sense of community?
If you answered yes to the above, we would love to hear from you!

Job summary:

Responsible for dealing with patient concerns and maintaining and developing patient services through the introduction and use of new technologies.

Job responsibilities:

• Management of all patient communications and feedback ensuring responses are created to a high standard, in line with practice and local protocols and sent by deadlines.
• Maintain complaint logs, analysing trends, preparing quarterly and year end complaint reviews and proposing suggestions for improvements to Practice Management.
• Develop and maintain the practice website, social media, practice booklet, patient information leaflets, newsletter and practice noticeboards (supported by the digital champion).
• Deal with all queries relating to patient services.
• Continually assess and evaluate systems recommending patient facing changes and improvements to the Practice Management as appropriate.
• Development and promotion of online services to improve the number of patients registered to use on-line services.
• Creation, coordination and reporting of patient and staff surveys.
• Responsible for all patient facing CQC policies.
• Review and update the Patient Services Clarity Page
• Support staff how best to handle complaints and give hints and tips how to avoid them.
• Line manage the Digital Champion who assists patients learn how to use digital tools at the practice.
• Liaise with the Patient Participation Group (PPG), executive and working group. Ensure meetings are regularly scheduled and that actions are completed.
• Liaise with local support groups such as Dementia Action Marlow, Carer’s Bucks to ensure good working relationships and support for activities.
• Ensure practice maintains current accreditations such as Safe Surgeries, Armed Forces, Dementia Friendly practice and adapts protocols as required.
• Some administrative duties to support the Senior Management team and the practice as required.

Qualifications / Skills - Essential

- Excellent written and spoken English

- Able to prepare written responses to patients
- Computer skills
- Administrative experience
- Phone etiquette
- Organisational skills
- Typing
- Office experience
- Proficiency in Microsoft Office
- Clerical experience
- Experience with Google Suite

-Experience with social media posts and newsletters

Job Types: Part-time, Permanent

Pay: From £12.50 per hour

Expected hours: No less than 20 per week

Benefits:

• Additional leave
• Company pension
• Flexitime
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Do you have excellent written and spoken English?

Experience:

• Primary Care: 1 year (preferred)

Work Location: Hybrid remote in Marlow SL7 1DN

Apply HERE