Role overview

Sports Nut operate a Swim School delivering swimming lessons for children ranging between 4-16 years old. The overall aim of this role is to supervise and maintain effective operational provision and functionality of services. This role is integral to streamlining on site operations to high standards and positive company representation, in addition to being a central liaison between: Sports Nut management team, customers, employees, participants and venue management staff. This is a non-teaching role.

General Responsibilities

· Maintain venue security and access for Sports Nut activities

· Ensure general operational health and safety procedures are maintained at all times

· Ensure Sports Nut Covid-19 compliant procedures and venue requirements are being suitably actioned

· Maintain standards of operation in line with venue hire agreement

· Assist with first aid requirements, implement and co-ordinate emergency procedures

· Liaise with customers

· Co-ordinate employee attendance and fulfilment requirements

· Support and assist teachers in their delivery requirements

· Act as a Sport Nut first point of contact for Davenies venue management team

· Liaise with Sports Nut Administrators and Senior Management team

Specific functional duties

· Ensure health, safety, security, safeguarding and high standard of operational requirements are delivered

· Carry out risk assessments and action rectifiable solutions where possible, escalate to management team if required

· Maintain operations in accordance with venue hire conditions alongside PSOP (Pool Safety Operating Procedures)

· Responsible for venue opening before and closing after Sports Nut sessions (Lights, Pool, Foyer, Doors, Access Gates, equipment all suitably stored, pool cover, electronic equipment put on charge, synced and securely stored)

· Set up functional and operational items (directional cones, signage, non-slip door mats, sanitiser station, temperature guns, walkie talkies, changing stations/boxes)

· Cleaning: poolside and surrounding areas, door entrance, disinfect ‘touch-points’ common areas of use

· Ensure all electronic equipment is safely stored, charged, functional for staff (iPads, walkie talkies, mobile, laptop)

· Be the first point of authoritative contact for customers and assist with administration related queries (scheduling, change requests, levels, complaints, absences, operational queries, payments, concerns, suggestions, issue of certificates and badges)

· Implement suitable adaptations where necessary during sessions (e.g. participant late to class, arrived at wrong time/day, nervous new child resistant to participate)

· Ensure all teaching staff arrive on time and prepare for sessions, follow up with teachers who may be ‘running late’ and implement contingency plan if required (merging classes, alternative cover teacher). Assist teachers on poolside if required (Electronic equipment issues, PPE, poolside equipment)

· Supervise and maintain staff performance standards (attendance, compliance, cohesion, conflict management, escalate issues to senior management if required)

· Supervise and assist with first aid requirements, access medical information, contact customers if required, maintain adequate supply of first aid kit, record significant incident report and hazard forms.

· Action any requests or notifications from venue management (facilities issues, limited access to area, additional people on site, access required, maintaining hire agreement conditions)

· Liaise with Sports Nut admin team regarding customer queries that may need further action or intervention

· Report any important occurrences and matters requiring escalation to the Senior Management team regarding facilities, operations, customers, staff, equipment etc.

PERSON SPECIFICATION

Job Title

Swim School Supervisor

General role suitability

This role would suit someone with a professional experience within Leisure Industry, education settings or sports delivery organisations. Extensive experience in effective customer relations is paramount, able to display professional company representation and conduct. A good all-rounder with efficient multi-tasking capability, can apply initiative and suitable contingency actions to variable situations. A dynamic, outgoing personality type with a sense of humour. A good communicator, able to interact easily with people at various levels, can co-ordinate and liaise with teams effectively. Is positively supportive of sporting participation and motivating progress aims. Has an engaging, motivating, compassionate manner with children. Adaptable, resilient and able to assert suitable action to adverse situations if required. Willing to undertake role related training and qualifications as required.

Qualification requirements:

A-Level education - ESSENTIAL

Degree level or equivalent - DESIRABLE

First Aid at work certificate - DESIRABLE

Swimming Teacher qualification - DESIRABLE

Swimming rescue award / NPLQ - DESIRABLE

Other academic teaching or Sports coaching qualifications - DESIRABLE

Skills requirements:

Experience in co-ordinating teams - ESSENTIAL

Strong communication skills - ESSENTIAL

Enthusiastic and motivational - ESSENTIAL

Intermediate IT skills and equipment proficiency - ESSENTIAL

Strong administration, recording and organisational skills - ESSENTIAL

Experience with customer relations including complaint resolution - ESSENTIAL

Experience with customer relational software platforms (e.g. Course Pro) - DESIRABLE

Academic education teaching/sports coaching experience - DESIRABLE

Knowledge of general health & safety guidelines - DESIRABLE

Other considerable factors:

· Due to Covid-19 venue access restrictions and interaction with various people, this role will involve a large percentage of time working outdoors in all weather conditions
PPE (face visors) must be worn at all times

Part-time hours: 18 per week

Application deadline: 21/12/2020

Expected start date: 09/01/2021

Job Type: Part-time

Salary: £15.00-£20.00 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• 10 hour shift
• Weekends

COVID-19 considerations:
Strict social distance guidelines in place, staggered lesson times, PPE provided to staff, temperature checks on all customers arriving

Experience:

• professional customer service: 2 years (Required)

Education:

• A-Level or equivalent (Required)

Work remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitisation, disinfection or cleaning procedures in place

Apply here.